1. Introduction
This Privacy Policy applies to the website of Carezone Healthcare. It explains how we collect, use, store and protect information submitted by visitors, business partners, franchise applicants, distributors, manufacturing enquiry users and international business enquiries through our website, forms, WhatsApp links, calls or email communication.
By accessing or interacting with our website and digital services, you agree to the practices described in this policy. If you do not agree with the terms outlined herein, please refrain from submitting information or using our electronic portals.
2. Information We Collect
We may collect information that you voluntarily provide through enquiry forms, catalogue request forms, WhatsApp links, phone calls, emails or other communication channels. This may include your name, contact number, email address, city, state, country, business type, product interest, franchise requirement, manufacturing requirement, distributor enquiry details, export enquiry details and any message submitted by you.
Specifically, we gather data through the following interactions:
- Submitted Enquiries: Information voluntarily input into our business contact modules.
- Technical Identifiers: Automated telemetry collected as you browse our webpages, including device footprints, browser versions, and approximate geographic locations.
- Communications Records: Message logs from telephone interactions and WhatsApp channels linked natively through our platform.
3. How We Use Your Information
We use the information submitted by you to respond to enquiries, share product catalogues, discuss PCD franchise opportunities, process third-party manufacturing enquiries, handle distributor communication, support international business enquiries, improve our website experience and maintain internal business enquiry records.
These purposes are further segmented across legitimate business touchpoints:
- Administrative Operations: To verify company identity, confirm regional licensing credentials, and assess geographic eligibility for monopoly franchise allocations.
- Marketing & Analytics: To evaluate our page layouts, optimize marketing return-on-investment, and track ad performance metrics.
4. Business Enquiry Data
When you submit a business enquiry, your details may be reviewed by Carezone Healthcare’s team for follow-up, product discussion, territory discussion, documentation requirement, catalogue sharing or business communication. Submission of an enquiry does not guarantee approval of franchise, distributorship, manufacturing order or export business. Final decisions depend on company review, product availability, documentation and business discussion.
5. WhatsApp and Call Communication
Our website may include WhatsApp click-to-chat links and phone call buttons. When you contact us through WhatsApp or phone, your communication may be handled through the respective third-party platform or telecom service. Carezone Healthcare may use the information shared by you for enquiry response, catalogue sharing, product discussion and business follow-up.
6. Product Catalogue Downloads
If you request a product catalogue or company profile, we may ask for basic contact and business details. This information helps us share the relevant product list and understand your business requirement. Product catalogue information is provided for business discussion purposes and should not be treated as medical advice.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to understand visitor behavior, measure website performance, improve user experience, track campaign performance and support remarketing or advertising activities. Cookies may be placed by analytics tools, advertising platforms or website functionality plugins.
8. Analytics and Advertising Tools
We may use analytics and advertising tools such as Google Analytics, Google Search Console, Google Site Kit, Meta Pixel or similar platforms to understand how users interact with the website and to improve our marketing campaigns. These tools may collect technical information such as browser type, device type, approximate location, page visits and interaction data.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect information submitted through the website. These may include SSL/HTTPS, restricted admin access, website security tools, secure hosting, regular updates and backups. However, no internet-based system can be guaranteed to be completely secure.
10. Data Sharing
We do not sell personal information to third parties. We may share enquiry information internally with relevant Carezone Healthcare team members or trusted service providers who help us operate the website, manage enquiries, run campaigns, maintain analytics or provide business communication support.
11. Data Retention
We may retain enquiry and communication records for as long as required for business follow-up, record keeping, legal, accounting, compliance or operational purposes. If a user requests deletion of their information, we will review the request as per applicable laws and business requirements.
12. Your Rights and Choices
You may contact us to request correction, update or deletion of information submitted by you, subject to applicable legal and business requirements. You may also choose not to submit forms or disable cookies through your browser settings.
13. Third-Party Links
Our website may contain links to third-party platforms such as WhatsApp, Google Maps, YouTube, social media platforms or external tools. We are not responsible for the privacy practices, content or policies of third-party websites or platforms. Users should review the respective privacy policies of those platforms.
14. Children’s Privacy
This website is intended for business users, healthcare trade visitors, distributors, franchise applicants and general informational visitors. We do not knowingly collect personal information from children.
15. Updates to This Policy
Carezone Healthcare may update this Privacy Policy from time to time to reflect website changes, legal updates, business processes or technology changes. The updated version will be posted on this page with the latest update date.
16. Contact Information
For privacy-related questions, data requests or website enquiries, you may contact Carezone Healthcare at:
- Email: info@carezonehealthcare.com
- Phone / WhatsApp: +91 7488834800
- Corporate HQ: Ambala, Haryana, India
